Our collections are available in selected physical stores. Visit our Stores page or contact us for further details.

No. We Are Labels does not operate an online webshop. Our website is for brand and informational purposes only.

No, we do not offer shipping services through this website.

Returns and exchanges are handled by the store or retailer where the item was purchased. Please contact the original point of sale for their return policy.

Yes. You can sign up for our newsletter to receive brand updates and news. You can
unsubscribe at any time.

Items can only be swapped with the original receipt within 7 days*, only if the items are in good condition. This means that the items cannot be damaged, dirty, washed or worn and all tags are still attached to the item.

*Members from our Loyalty Program have 30 days.

Lingerie and Jewellery cannot be returned, for hygiene reasons. 

All Sale items are final and cannot be returned. 

You can return your item for a different product or store credit in the form of a gift card, but we do not provide refunds to the original payment method.

Damaged products can be returned if you're able to prove that you have used the items normally, as intended, and you still have the original receipt. 

We use the warranty by law for all broken products.

We always try to repair the product/item whenever possible. If not, we will provide you with a new product/item.

Besides the summer and winter sale, we are running promotions from time to time.
If you want to be updated about all promotions, you can sign up at the bottom of this page.

Customers are central to Labels Group.

Labels Club is Label Group's loyalty program where customers can partake as members - on our website or in-store. The program is made for customers who shop with us often, offering personal rewards and benefits as our personal thank you. The more you shop with us, the more coins you collect and the higher Labels Club level you reach, ultimately leading to even more rewards and benefits! See our Labels Club page for all the details on benefits and rewards. 

Customers can collect coins that can be used as discounts on later purchases. For every €1 spent, you collect 1 Coin. 

The Labels Club consists of 4 levels. Your level is determined by the amount of money spent at Labels Group per year.

Do you already have an account with us? Then you are automatically a part of the Labels Club. 

Are you a new customer? Register for an account by pressing the “Account” button on the top right and registering yourself.

Rewards include discounts, extended return periods, free shopping bags with purchases, and more. A full overview per level can be found in your Account.

As a Labels Club member, you will also be getting exclusive access to sales and deals that we announce throughout the year.

A full overview of your wallet and saved Coins can be found in your account. Sign in and see how many coins you have saved, what level you are at, and what growth opportunities there are.

You save Coins with every purchase you make.

For every €1 spent, you save 1 Coin which can be used for discount on a future purchase.

Are you returning an item from your purchase? Then your level and saved Coins will also decrease accordingly.

Coins expire 6 months after the date of purchase. So, we always recommend to use your Coins that you saved with a purchase within 6 months of that date. You can always find a full overview of your wallet and level in your account.

Buying something in-store? Let the store staff at checkout know that you would like to use your Coins for a discount and they will help you further!

It is the customer’s responsibility to keep up their Coins and apply them to future purchases. It is therefore unfortunately not possible to apply the discount after having placed an order. This can be used again on your next purchase.

Get rewarded for inviting friends! You can find a referral link in your account that will give you and your friend a €10 discount. Send the link in your account to your friend. Once they have created an account and placed an order using the link, you will automatically receive a discount code worth €10 in your account, which you can apply on a future purchase.

Your Coins and Level that you obtained from an order will expire within 12 months of placing that order. Therefore, if you have not used the Coins or haven’t made a new purchase to keep increasing your level, your level will decrease.

To maintain your level it is important to come back and shop with us!

Please find all the Terms & Conditions of the Labels Club in our Terms & Conditions page, linked here.