How can we help?

FAQ

Good to Know

Where can I buy We are Labels products?

Our collections are available in selected physical stores. Visit our Stores page or contact us for further details.

Do you sell products online?

No. We Are Labels does not operate an online webshop. Our website is for brand and informational purposes only.

Do you ship products?

No, we do not offer shipping services through this website.

Can I return or exchange items bought from We Are Labels?

Returns and exchanges are handled by the store or retailer where the item was purchased. Please contact the original point of sale for their return policy.

Do you have a newsletter?

Yes. You can sign up for our newsletter to receive brand updates and news. You can
unsubscribe at any time.

In-Store Purchase

Can I return item(s) bought in store?

Items can only be swapped with the original receipt within 7 days*, only if the items are in good condition. This means that the items cannot be damaged, dirty, washed or worn and all tags are still attached to the item.

Lingerie and Jewellery cannot be returned, for hygiene reasons. 

All Sale items are final and cannot be returned. 

You can return your item for a different product or store credit in the form of a gift card, but we do not provide refunds to the original payment method.

I bought a damaged item in store, what can I do?

Damaged products can be returned if you're able to prove that you have used the items normally, as intended, and you still have the original receipt. 

We use the warranty by law for all broken products.

We always try to repair the product/item whenever possible. If not, we will provide you with a new product/item.

Promotions

When are the promotions?

Besides the summer and winter sale, we are running promotions from time to time.
If you want to be updated about all promotions, you can sign up at the bottom of this page.

Didn't find your answer?

You can get in touch with our customer service and we'll help you out.

support@wearelabels.com